We will happily return orders within 14 days of purchase. Full refund or store credit will be given (at your election) provided that the conditions in this policy are satisfied.
All items must be in original sale condition when returned, unwashed, unused.
Returns are made via mail and never in person. The Lilac Closet is not liable for lost or damaged items or delays for items returned. Please retain your postage tracking information.
We are not responsible for any lost or stolen deliveries. Please retain your tracking number so that we can help you track down any missing parcels.
No returns on International orders only.
How to return an item
Please contact our office at email@example.com requesting a return, with your order number and reason for return. They will be in touch with your Return Authorisation number (RA) and details on how to return the item.
Please allow for approx. 5 days for your item to be returned and received. You will be notified once it has been processed.
Your payment will be returned via the original method of payment.
We do not cover costs for return postage on items, it is the customers responsibility. This also applies to parcels sent out with free postage.
Please post returns to
THE LILAC CLOSET - PO BOX 335 HEIDELBERG VIC 3084
Goods must be packed securely in a postage bag with your original tax invoice inside. Pack with original wrapping paper or similar wrapping.